Australia’s leading 24/7 telehealth clinic

Hola Health is a 24/7 on-demand telehealth provider in Australia. Dedicated to delivering the best healthcare within 15 minutes, 365 days a year, Hola’s secure, online digital healthcare platform is fast, easy and reliable. You can consult Australian Doctors or medical practitioners online for advice, bulk-billed after-hours consult or instant scripts, online Dr certificate, and specialist referrals. Speak to a qualified GP to access bulk-billed mental health care plans or enjoy same-day chemist delivery.

Absolutely! Hola Health ensures the utmost safety and security for all your medical needs. Our ADHA-registered platform connects you with accredited medical practitioners approved by the Australian Health Practitioner Regulation Agency (AHPRA). We prioritise the privacy of your data. All patient information is stored on highly secure, encrypted servers hosted in Australia.

Yes, Hola Health is a legitimate health-tech business operating in Australia. Hola is proudly Australian-owned and operated, with its inception in Perth in 2022 under Packapill Pty Ltd. The Hola team collaborates with the Australian doctors and medical practitioners, ensuring the highest standards of care for all Australians. With strategic partnerships in place, including collaborations with Bupa, HealthEngine, HotDoc, MedAdvisor, and Terry White Chemmart, Hola Health is one of the fastest growing telehealth services in Australia. With partner pharmacy marketplaces like Uber Eats and DoorDash, Hola commits in making healthcare more convenient and easy.

You don’t have to. With Hola, you can consult with an AHPRA-registered Doctor or a medical practitioner from anywhere in Australia. With 24/7 Telehealth GP consult via video call, request online scripts, medical certificate online, and referrals in minutes. All you need to do is complete a quick questionnaire, and an AHPRA-registered Doctor or practitioner will review your request and contact you with any follow-up questions. It’s simple and convenient.

Yes — with Hola Health, you can speak to a bulk-billing doctor online in minutes for eligible telehealth services.

100% Medicare bulk-billed GP consults (general medical advice):

• Weekdays: 6 pm – 7:30 am

• Saturdays: from 12 pm

• Sundays & Public Holidays: 24 hours

100% Medicare bulk-billed script-only consults:

• Weekdays & Saturdays: 6 pm – 7:30 am

• Sundays & Public Holidays: 24 hours

100% Medicare bulk-billed Mental Health Care Plans:

• Available every day

A valid Medicare card is required. Bulk-billing availability depends on consultation type and time.

Bulk billing at Hola Health is applied automatically if you’re eligible. Just enter your Medicare details when booking. If you qualify, Hola will process the claim for you—there’s no upfront payment needed, and the Medicare rebate goes directly to Hola.

Yes, you can consult registered Australian doctors within 15 minutes by booking telehealth appointments. This service operates round-the-clock, offering access to Australian GPs after-hours, at weekends, and even on public holidays.

You can easily request a script online through our secure platform. Your online Doctor will discuss your condition during your telehealth consultation, same as in a physical clinic visit. If suitable, your electronic prescription will be delivered straight to your device in minutes by SMS. Simple.

Yes – Hola Health’s online medical certificates are valid, and are the same as physical medical certificates. The only difference is that online medical certificates are provided virtually. Choose between a single-day medical certificate or a multiple-day certificate that is reviewed and signed by AHPRA-registered GPs or practitioners, and comply with the AMA Guidelines.

Yes, Hola Health doctors and practitioners provide medical certificates online for work, school/universities, carer and stress 24/7. Simply fill out an online form in minutes, and our medical practitioner will review the request. If approved, you will receive your online medical certificate instantly in your inbox – same validity, less stress.

Our telehealth services prioritise your peace of mind. From the moment you connect with us, you can trust that your information is handled with the highest standards of privacy and security. We employ robust protocols and encryption measures to safeguard your data throughout every interaction.

At Hola Health, safeguarding your data is paramount. All data is encrypted at rest and in transit using enterprise-grade encryption protocols. The patients’ information is stored within the Australian Data Centre, which is conformant to ISO 27001 standards. Hola Health is an Australian Digital Health Agency-registered platform, which means we follow strict privacy guidelines under the Australian Privacy Principles.

Our qualified health practitioners usually review requests within minutes, not hours. Hola Health delivers healthcare instantly, making sure you get timely care that is fast, easy and 100% safe, no matter where you are in Australia.